Katherine A.

CUSTOMER SERVICE AGENT USED MY CARD INFORMATION TO MAKE AND UNAUTHORIZED PURCHASE FROM FASHION NOVA! Spoke to two customer service agents. One was very polite and helpful, the other was sketchy on the phone. I just got his new credit card so absolutely no one else has my card information but the person who helped me. I had to place my order over the phone because it wasn't working online for me. That customer service agent asked for my card information way too many times and and moments after we got off the phone, i had a charge on my account for a purchase online from Fashion Nova. I dont buy from that website, and the card was only used for torrid that first time. Im trying to make a police report and they're refusing to give me her name. Im so disappointed and upset with that customer service agent. They now have MY HOME address and my other family members address. Now i have to cancel the card. This is fraud. She used my identity to make a purchase online with MY card information. We give customer service agents our trust and personal information, and this woman who is representing Torrid's company did something that was completely wrong! This is fraud.

Although this happened to me i am very thankful for the customer service agent, the supervisor and manager that were trying to help me with this situation.