I ordered a test-bank for my Chemistry class. I paid the 22 box but for some reason I didn't get the link to download the doc. I waited a couple of days (SPECIFICALLY 5 F* DAYS), but nothing changed, so I contacted them through email but I didn't receive any reply from the support team. Well, I called customer service using the phone number that was provided in the website but guess what? No one even answered (the stupid phone just rings endlessly). I pay through PayPal, so I was able to dispute the transaction and get my precious money back. THIS WEBSITE IS TRASH... DO NOT ORDER ANYTHING HERE!