Kate M.

This may have been true in the past. I had been with USAA for almost 20 years with only 3 major claims (and none on the 3 homes I have owned with their home owner's insurance. I was involved in a hit and run at the hospital I worked at (happens at least monthly to all of us). The investigator came a week and a half later to ask what parking spot I was in and I told them what I thought (who can remember in a HUGE lot even the same day!). The one camera on a shed happened to show only that exact spot and turns out I was wrong. The investigator also went to my auto repair shop and told the manager he thought I was, "making up stories." VERY unprofessional. The auto shop called me and told me they thought it looked like classic hit in a parking lot. They told me that USAA has been very problematic to death with in recent years. Also my EDR showed NO crashes which USAA could not explain how this damage would have happened if I was not in motion and hit something causing this much damage. I tried to get ahold of my investigator who told me he would return calls and did not (I had important additional info). They apologized for the way it was handled but did nothing because they had closed the case. Then they canceled my plan. I received NO letter just a check with a remaining monthly balance so I called and the girl took 10 minutes to figure out why. She then told me it would be cancelled in 5 days. I told her I never received a letter and then received one 3 days later with a BACKDATED letter (was stamped to mail out 5 days after letter date). When I tried to log on to my USAA it told me my access has been restricted. I still have a home owner's plan with them and all the legal back and forth communication is now restricted to me. Then they sent a letter telling me I still have to pay $865 for my next premium of 6 months regardless of cancellation. I've never been as stressed or had to deal with with a company I've trusted for so long like this. It's actually unbelievable. DO NOT get USAA.