The almost exact thing happened to me. I also bought the 5-7 day shipping and it's been well over 3 weeks. I sent emails and got no replies, I then went to instagram and left comments and they would take forever to reply but did. They would just repeat themselves "send us another email" then delete the comments or even the whole picture and post the picture again! Another girl had the same problems as me so I was glad to see im not alone while I was commenting my frustrations. I emailed them telling them how disappointed I am with the way they handle their "business" and said I want a full refund, they refunded me a total of... $3! Are you kidding me? I don't want your product anymore and I will never give them my buisness again.
Please do yourself a favor and do NOT even waste your time attempting to shop with them. They are unprofessional and rude.