I finally got my mom to try out pretty little thing because I was generally satisfied with the clothing I purchased. My mom bought 3 pairs of heels spending almost $80. In her email it says a size 10 but when they arrived they were all in size 8. No refunds... okay... she has to spend money to ship them back because of a companies mistake so we keep them and try to sell them again for less money... I have them the benefit of the doubt and ordered a pair of slides in 9- which I also have an email stating I ordered a 9- they showed up in a 7. Is this a joke? 4 times you get the size completely wrong? How does that happen 4 times? And no refunds? So because of the companies mistake I have to pay for it 4 times... what a let down