So frustrating trying to get through to customer service. First time I called I was told by an automated service that I was "8th in line" and waited until I was next in line only to be disconnected. Tried again and the same thing happened. Tried this week and message said all operators were busy and to leave a message only the next message was that the "mailbox was full." I mailed a return the beginning of June and have heard nothing and nothing from my email yet. I've had Tilley hats for many years and loved them but after this experience will not be shopping with them again.