Books listed as ready for shipment in 1-2 days. A week later, they're still not dispatched. Almost impossible to phone as it takes almost an hour to get through. Online chat readily available but they just lie. One will say the orders escalated, next person says it's "stuck" in the warehouse, next person says it's being sent express. Next person says they can't give a dispatch date. I think we have a case for the ACCC.