Kate D.

Survey Monkey has the worst billing and cancellation policies. For paid accounts the billing automatically renews but doesn't give you a warning that it is going to charge you again. Once I realized it charged me I exported my survey data (so as not to lose it), but was informed that I voided any opportunity to get a refund. When I mentioned that I work for a nonprofit, and I'd be ok with a prorated refund I was told that there was no way that it would be possible and I should have read all of the terms and conditions in full. Keep in mind, all of these details were relayed to me in an email because they won't speak with you unless you have a platinum account. While their survey options are great I will not recommend Survey Monkey to anyone. This is a terrible way to conduct business.