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They lost my package. After I contacted them, it took them a few days to confirm that it was lost at a distribution Center. They could not just send another one although they had same product: I had to call and place the order again. I was charged again, and I had to provide a credit card number over the phone, which I was not comfortable with. Refund for the lost order took two weeks to process.
Kate C.'s review of LL Bean earned 9 Very Helpful votes
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LLBean was once a great store. When they had their lifetime guarantee on all products, the...
