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Received a terrible mattress. They originally offered to replace at a discount but didn't place the order because I hadn't left them a review. They finally agreed to collect, minus a £49 replacement fee, but a month later the refund hasn't come through.
Kate C.'s review of Beds.co.uk earned a Very Helpful vote
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29/3/2024I had a very bad experience with this company's products after using them for a year and...
Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours....
Hello Kate,
We are sorry to hear you are not happy with a mattress you received, but unfortunately, I am unable to find any order details, as you have not specified any delivery postcode or reference number. Could I kindly ask you to supply a Delivery postcode and/or reference number please, as this will help me to find your order details and to allow me to further assist you in your issue?
Please send your details to royce@beds.co.uk
Kind regards
Royce
Beds.co.uk