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Ordered a clock on 9 april. It was £40 and it said i would reeive it in about 5 days. 3 weeks later no clock. Then i receive a letter saying i had to pay a £25 import tax and customs fee. I wrote to the company and they told me i had to pay it in order to receive it and if i rejected the parcel they would only pay a £20 refund! At this stage i really don't expect to see my £40 again.
DO NOT USE THIS COMPANY. THEY ARE BASED IN CHINA AND YOU WILL GET STUNG WITH THIS CHARGE THAT THEY DO NOT MENTION WHEN YOU BUY THE PRODUCT.
Kate B.'s review of LightInTheBox earned 5 Very Helpful votes
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Prodotto interessante e di buona fattura. Peccato che non mi piaccia la sua indossabilità
Available trustworthy clear honest kind and good taste for goods
Dear Customer,
The charges that you see are taxes that have been levied by the customs agency of the country you are residing in; and therefore, we do not receive any part of this money. We are unable to estimate customs duties during your ordering process as duties vary per country and they are not always enforced.
In regards of this issue, our supervisor already contacted you in ticket. So please kindly check the ticket here via computer: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15389595
Sincerely,
LightInTheBox Customer Service