Kat D.

Killstar US spends more time scrubbing their social media of complaints than they do offering reliable service to customers, as evidenced in my first (and only) purchase from their US store. I naively made a purchase early this month and received confirmation my order shipped on the 11th. USPS tracking, to this day, lists my item as being in 'pre-shipment'. Meaning, they never received that package waiting to be delivered. I noticed tons of now-deleted negative feedback filling their Instagram comments, so I sent them an email with screen shots of the problem. No response. Then I sent them an IG comment, too! Finally, a rep responded via DM and email. Both said they could confirm my package left their warehouse in LA and was in the mail. USPS still insists that is not the case. After checking out review boards like Sitejabber, Trustpilot, etc., this is far from a new problem; it is just more common thanks to the pandemic. I do not believe that USPS, or any shipping carrier, is as incompetent as Killstar insists, especially since this a recurring problem with some reviews dating back to 2018. It doesn't matter that there is a pandemic or that I used USPS. Killstar service (in the US) was inept to begin with and the problems seem to be amplified by the pandemic, general shipping delays and increased online spending. Some people eventually do get their items months upon months later, but even after I receive mine, I can't recommend shopping here since even the smallest problem is too difficult for their US-based store to handle.

Borat Media, LLC owns and operates this website. They pay to get up to the top of Google search, then hide any plainly worded evidence they are unaffiliated with the DOL and are not a portal to getting your license renewed until *AFTER* you've made the mistake of handing over your credit card. Is it enough that they have a 100% Money Back guarantee or a clever '. Org' web domain? I don't think so, hence my leaving this review. Someone complained to their attorney general. That's not a bad step. But first and foremost, CALL YOUR BANK AND REPLACE YOUR CREDIT CARD. This excuse for a website needs none of your money.