Kasey M.

The funeral arrangement I ordered had the cherub statue, after hours of searching for the perfect sentiment for my Grandmother I was so happy to see the great reviews I just couldn't wait to see it next to my resting Grandmother. They delivered the arrangement instead with a small cheap plaque replacement. I was devistated there was nothing special about this arrangement at all and the plaque made it look very cheap which of course it was not, I paid over $150 for the deluxe version so it would be even grander than the pictured version. The plaque small 7 1/2 inches tall by 6 inches wide the angel on it only being 3 1/2 inches wide and made of a very cheap lightweight poly. I purchased a very similar plaque that was just a little bigger and made of a lot heavier material at the Dollar General for only $2.50 for my Garden. I contacted them with my complaint and this was there response-We have compared the image to requested recipe and have determined that our designers did follow our substitution policy correctly. We understand that you are unhappy with the item delivered and can have 10% of the product price refunded to you.-
I guess I can purchase a cherub with the refund but the moment is gone. The flowers were of no special importance to me it was ALL about the cherub. I feel if they would have contacted me I could have at least changed my arrangement to some more sentimental flowers that would have had meaning to us. I wish they would be more careful about taking it upon thereselves to make such drastic changes without contacting anyone at such a sensitive time. I left review on their site and it did not show so I went to FB to leave a review but you cannot post there. I hope i can save someone else the pain of your last sentiments being at their choice and convenience. :( The pictures are in order the one I ordered, the one that was delivered and the last one compares it to my DG plaque.