First, an affiliate company called me to 'confirm' my order, then attempted to sell me unrelated auto-billed crap (ie: they had my credit card & address already). The E-cig company does not inform you of auto membership until AFTER the order is shipped. You can't just cancel, without being charged for the starter kit. While I was questioning 'Maria' in customer service about this $29.95 charge, she hung up on me. I called back to get an RMA, and am in the process of sending the kit back & keeping in touch with my credit card company for additional fraudulent charges.