Karin O.

I clearly wrote you on the 16th of october 2016 that I want the dress for a "REGULAR SIZE" barbie doll, commonly known (by WIkipedia) as:
The standard range of Barbie dolls and related accessories are manufactured to approximately 1/6 scale, which is also known as playscale.[8] The standard dolls are approximately 11½ inches tall.

You paid attention about the zip or lace or the dress back, but not react to the inch/cm possibility of misunderstanding, when you read 31 (inch or cm?) tall, especially with my french address just below. You should have ask me to confirm: inch or cm?
Especially when you said you'd alreadu had the case, which I did not. I could'nt imagine anything else than regulaar barbie size is 31 cm=11 1/2 cm tall.

You have a part of responsability in this misunderstanding, if you honestty reconsider the whole thing with an customer-oriented and honest minded way.

100 $ is a lot of money for a barbie dress.
I NEVER had any problem with an american company until you.
You throw a lot of discredit on your firm reputation not saying: OK this order has not been properly sorted, what would you be happy with?

Did you once ask me once what we could find an agreement on?

NO

Karin, a very unhappy french customer