Karin L.

I have been a Booking customer for at least 8 years. I am a member of Genius & when I tried to book this week, I was offered a Genius discount at one of the pricier hotels in NYC. I have attempted to reserve & the site would not accept any of my credit cards. Of course, I check with the cards & they did not even receive a request for Booking for any amount. Then, I received an email from booking inviting me to complete my reservation. When I tried to do that, the amount for the room was at least $100 more per night, i. E. without any discount. I have attempted to contact the company & received an unhelpful email telling me to call but not providing a phone number. When I finally called they refused to talk to me because I did not have a reservation confirmation number. Of course, I did not have it because they did not accept my credit cards. It appears to me that Booking has attempted to use Bait & Switch - i. E. offer the discount but when I attempted to pay, refusing to process payment with the discount. It is clearly evidence by the follow up email inviting me to finish payment form for the much higher rate. This is a violation of US law, the Lanham Act. I am very disappointed in their services and in complete absence of customer support. Recommend against using it.