Karina Z.

I used to respect this company until now. I ordered stuff in the past with standard shipping and everything went just fine. However, recently, I made an order over 100 dollars and ROMWE offered FREE express shipping so I took it. Worst decision of my life. Shortly after I made the order, I got an email after it has been shipped.

First of all, it was from DHL. It said that the expected date for arrival was May 17th, which was EXCUSE ME? EVEN SLOWER THAN STANDARD SHIPPING. (May 15th)

Second of all, not only that, I had to pay a 26 dollar duty tax! This was a hidden fee that popped up last second and it enraged me. I might as well have PAID for express shipping instead of getting it free! And for what? The arrival date to be even later than normal shipping?

ROMWE, please don't come telling me that you already warned us beforehand with the tiny red font at the checkout page that says "MAY have to pay customs," because that's the most inconspicuous way that you could've put it EVER, especially BAITING us with the free express shipping. I couldn't even cancel my order after getting the email because it was already SHIPPED by then.

After reaching out to customer service with their reply interval of one message every 13 hours, I had no choice but to pay the fee before getting any help because time was TICKING and I was receiving emails from DHL threatening me to pay or they would DESTROY my order.

After 2 days I did end up getting refunded HALF the fees after bargaining with them, but seriously? ROMWE, MAKE IT MORE BLATANT AND STRAIGHT FORWARD THAT IF YOU LIVE IN CANADA, YOU WILL HAVE TO PAY A HIGH FEE LAST SECOND. Make it an actual NOTICE, the font BIG, and warn people PROPERLY before random hidden fees and taxes are going to charge them for your apparently "FREE" express shipping.

I am highly disappointed with this company that they wouldn't even give me a full refund after SUPER BELATED "EXPRESS" SHIPPING, and an overpriced hidden fee that they try to just ignore because apparently they put a wishy washy "disclaimer" in font size 3 at the check out page. I basically threw away 26 dollars for nothing.