Karina B.

How stupid I am that I did not read the comments before. Just came back from Munich where I was expecting to get my two 1 Category tickets to UEFA Final Chelsea - Buyer Minich. The story was very similar to the most of the stories written here. I ordered the tickets, paid huge amount of money (4300 Euro), got confirmation, signed returned back to them and they promised to deliver it to my home address to Spain. I bought the flight tickets, booked the hotel and was expecting to get the tickets. I start worrying two days before flight they we did not get the tickets. It seems a bit strange how the answer and speak the phone. I felt some scam at that moment but did not pay attention to it. Question of trust. When we were going to Munich 18.05.2012 (one day before the match) from the 15th attempt we riches the tracking department by the phone and they told that we don't have to be worried and they will deliver the tickets to the hotel in Munich, but we have to sign a new form. From the airplane it was really hard to arrange it but we did what they asked and arrived to Munich. So, we did not get the tickets in the hotel, I was calling them more than 100 times, to different numbers, there were no answer, when two hours befor the match They pickup the phone. They told me that they have a problem with their partners and the order have to be cancelled. But don't worry we'll return all your money... But this is not the end of the story. We understood that we were deceived a and decided to go to the stadium and to try to find the tickets their. We were not lucky and we did not find the tickets but 30 minutes before kick off we got an email from accounting team of onlineticketexpress saying that we can collect our tickets in the box office in Alianz Arena. And if we will not pick it up they will not return money to us. We were 5 minutes away from the box office in that time and felt a bit of luck,... But when we came there there were no tickets to our name... This is the end of the story.
Please, anybody could give us the advice from your previous experience what to do now. Did anybody get money back? As I understand from all the comments there is no chance to get money back.