Kari C.

Claimed they got a notice from the company that owns Elf On The Shelf Dolls claiming I was a fraud. I sent in 3 receipts showing that they were authentic and then they replied 13 days later and said buying off Amazon didn't mean they were real. Problem was, I never sent in an Amazon receipt. The idiots never even looked at the receipts and are lazy scammers. Their help center is a joke and when I said I wanted my account reviewed, they told me if I listed another LEGITIMATE ELF ON THE SHELF DOLL, they would ban me for life. They are the laziest people and do nothing to help legitimate sellers. I had a friend list my Elf On The Shelf Dolls with all the same info and they've remained up on her page for 3 weeks without one warning or "possible ban" from Mercari. They also upcharge on their shipping rates, as I went to USPS and Fedex and confirmed that their rates didn't go up as much as Mercari stated. You can only reach them after 1pm from the USA bc they are based in China. They know the US Courts can't do anything to them, so they just continue to threaten their Sellers and steal the money that should be going in our pockets. Buyers can complain all they want, but I'm honest to a fault, and I've been majorly screwed over by other Sellers who will leave poor reviews to threaten your rating. Mercari is a complete SCAM. SELLERS AND BUYERS SHOULD BEWARE!