I placed an order in mid-June and it is now July 11 and I still have not received my order. The tracking number just shows that a label has been created...and it has been that way since June 29. I tried emailing customer service and I have not received a response. Then, I called customer service and I got an automated message telling me they weren't available and there was no option to leave a message for a call back! To top it off, I received a partial refund from PayPal because they said one of the items was no longer available. Still wondering what's going on with the rest of my order! I do not recommend ordering anything from them online. I've had an ok experience going into one of their stores.