We’re in this together! Stay safe with our COVID-19 guide

View
×
karianned3

Karianne D.

Contributor Level

Total Points
80

1 Review by Karianne

7/12/21

I enjoyed using Busuu to help me learn Mandarin. I was happy to sign up to the Premium Service. However, I have now had my subscription renewed with absolutely no warning or reminder.

While I may have decided to renew my subscription anyways, I think it is a very very sneaky way of getting money out of customers. They use the excuse of 'not wanting to interrupt your learning experience'... which is a load of rubbish. It's just a way of taking £70 out of your bank account without any warning, for a service you may no longer be using.

They know that if they send reminder emails, a significant proportion of people may decide not to renew.

To be honest, I enjoy using Busuu... but this approach and their rude customer service has left a bad taste. I will be cancelling my subscription in the future and next year, will be looking for a learning tool with better morals and customer service,

Tip for consumers:
If you don't want an expensive and nasty surprise in 12 months, cancel your premium subscription as soon as possible. NO warning will be given for renewal.

Products used:
Premium subscription

Service
Value
Quality

Karianne hasn’t received any votes.

Karianne hasn’t received any thanks yous.

Karianne doesn’t have any fans yet.

Karianne isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

mohemmada
8/31/21

If I could I would give 0 star review. Woke up today, to find out that I was billed 1 year...

marka630
Mark A. reviewed Busuu
7/11/21

Busuu make the dubious claim that they auto renew your subscription (without notice) to prevent...