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I enjoyed using Busuu to help me learn Mandarin. I was happy to sign up to the Premium Service. However, I have now had my subscription renewed with absolutely no warning or reminder.
While I may have decided to renew my subscription anyways, I think it is a very very sneaky way of getting money out of customers. They use the excuse of 'not wanting to interrupt your learning experience'... which is a load of rubbish. It's just a way of taking £70 out of your bank account without any warning, for a service you may no longer be using.
They know that if they send reminder emails, a significant proportion of people may decide not to renew.
To be honest, I enjoy using Busuu... but this approach and their rude customer service has left a bad taste. I will be cancelling my subscription in the future and next year, will be looking for a learning tool with better morals and customer service,
Tip for consumers:
If you don't want an expensive and nasty surprise in 12 months, cancel your premium subscription as soon as possible. NO warning will be given for renewal.
Products used:
Premium subscription
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