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My meals arrived a day later than usual with half melted freezer packs. Since these meals are for my daughter in college, I wanted to be extra careful that they weren't spoiled in transit. Just a quick chat with Ivy put my mind totally at ease. She even double checked to make sure the meals were cool to the touch as they should be. She was polite and friendly. I felt like I was a valued customer
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The servings were delicious, tasty and mouth-watering for the kids! Pink was equally helpful and...
And you ARE a valued customer, Karen. But I like to refer to our customers as family members! I'm so happy that Ivy went the extra mile to fully address your concerns and make you feel more at ease! Thank you for sharing this wonderful customer service experience with us!