Karen S.

One week ago last Saturday, I went to a Clinique counter at Nellis Air Force base just outside of Las Vegas, NV. There were 4 consultants standing around talking in a language that was unfamiliar to me. I stood at the 3-step counter for approximately 10 minutes without being approached by one consultant. The woman's name is Mihwa. I asked her about under eye treatment, and which would be the best for me. She tried to sell me other cosmetic products as well as placing cucumbers on my eyes. I told her that was a fallacy. She also told me they do not make commission or receive a discount. It appeared to be more important to her. She did not offer to let me try any of the testers. I worked for Clinique nearly 18 years part-time and would have been let go if I treated a customer that way. In my opinion, their supervisor needs to watch them incognito, and see how they act with customers at their counters. Also, it would be nice if the consultant spoke English so the customer can understand them, and promote Clinique products other than Bobbi Brown, Prescriptives, Bed Bath and Beyond, Origins, plus homemade remedies such as oatmeal. That is the worst experience I have ever had at a Clinique counter.