karen s.

I order the majority my purchases online & this site has given me the poorest service i have experienced to date. I have copied my e-mail communications with them below for you to form your own opinion. To date i have not received my money back & will be taking further advice about this. They took my money upfront 2½ months ago (25th Oct 2009) leading me to believe the lights would be delivered a few weeks later but when i cancelled just before xmas all they could say is that they have up to 28 days to pay it back to me, the cheek of this company!

From customer *******@newlightingdirect.co.uk 22/12/09

Dear Karen
Thank you for your email i am very sorry about the delay and i will cancel this order we quote up to 28 days for a refund to be made this is also stated in the Distance selling Act 2000.
Kind Regards
June
----- Original Message -----
From: karen
To: customer*******@newlightingdirect.co.uk
Sent: Tuesday, December 22,2009 12:36 PM
Subject: RE: Delivery
Further to my 2 e-mails below I have today checked your order tracking system but still no progress has been made despite my giving you ample opportunity & time to deliver these goods. You have twice promised me my goods & twice let me down.
Therefore I am now cancelling the attached order with you as of today & expect a full refund of my money immediately.
If you have any questions regarding the above request please refer to regulation number 19 of the Distance Selling Regulations 2000 informing you of my rights as a consumer & confirming my goods should have been delivered to me within 30 days of ordering.
I am entitled to my money back & if you fail to return my payment straight away I shall take this matter further & complain to Trading Standards about the shoddy service I have received
Regards
Karen
-------------------------------------------------------------------------------
From: customer*******@newlightingdirect.co.uk [mailto:customer*******@newlightingdirect.co.uk]
Sent: 09 December 2009 11:58
To: karen
Subject: Re: Delivery
Dear Karen
Thank you for your email this order is booked in for delivery to us late next week once we have had the delivery we will email you to let you know a delivery date. I am very sorry about the delay on this order.
Kind Regards
June

----- Original Message -----

From: karen
To: customer*******@newlightingdirect.co.uk
Sent: Tuesday, December 08,2009 5:44 PM
Subject: FW: Delivery

Will anyone be responding to the e-mail I sent to you 4 days ago?
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From: karen
Sent: 05 December 2009 08:14
To: 'customer*******@newlightingdirect.co.uk'
Subject: RE: Delivery
Please see your e-mail to me below advising that you would have a firm delivery date within 7-10 days. When can I expect my order, I have looked on your tracking system & yet again there has been no progress? I believe I ordered these goods in plenty of time to be delivered before Christmas & that this is not an unreasonable expectation, wouldn't you agree? The lights I have ordered are not anything so different from lighting being sold on the high street, I ordered online for convenience but now feel it is becoming more of an 'inconvenience' due to the length of time I have had to wait!
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From: customer*******@newlightingdirect.co.uk [mailto:customer*******@newlightingdirect.co.uk]
Sent: 23 November 2009 13:33
To:
Subject: Delivery
Dear Karen
I am very sorry about the delay, you should of been informed by customer
Services of the delay, however I can see that there is no notes on your
Order to say you have. I have just checked the manufacturers production
Lists and your order is in manufacture at the moment, we will have a firm
Delivery date within the next 7-10 working days.
I have upgraded your delivery to our priority next working day
Delivery so the day they arrive it will be picked and packed and sent out
The same day. I will email you on the day so you are aware of the delivery
Day. Please accept my apologies that you have not been kept informed of the
Delay I will be reporting this to my Manager.
If you need any further information please do not hesitate to contact me.
Regards
June
New Furniture Direct Ltd
Unit G12 Morton Park
Morton Park Way
Darlington
DL1 4PQ
******* *******
www.newlightingdirect.co.uk

www.newfurnituredirect.co.uk

www.newbarbecuesdirect.co.uk

08/02/10 I have just prepared my formal final notice to be sent to this company by recorded delivery tomorrow giving them 14 days to pay my money back before i begin legal proceedings.
I also wrote to my credit card company 31/01/10 to pursue costs from them & complained to trading standards who advised me to send a final notice letter.
Now i will wait & see if/when i get my money back!
Trading standards need a large number of complaints before they will even consider investigating a company so people need to ring them on *******0506 to stop New Lighting Direct continuing to rip people off.