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1 Review by Karen

Five Star Fido

Five Star Fido

11/5/09

I order from many websites and have never had a problem before, but I WOULD NOT EVER ORDER FROM THIS SITE AGAIN. After the initial email acknowledging my order, they provided no further communication. When I went to the site to check my order, it wouldn't allow me to sign in. When I called their contact number and pressed "2" for customer service I was required to leave a message which was not returned. Out of frustration I called later and pressed "1" to place an order, which of course was answered by a live voice. I was told the order should arrive in 2-3 days. When the order arrived, only half of the order was included, with no written statement/explanation. When I called back and again left a message -- no surprise -- no return call. Again I called as if trying to place an order and spoke with someone who was very rude and informed me that the other half would not be available. Since I didn't want only part of my order, I requested return instructions and was told their policy is NO RETURNS. Best advice: DON'T GO ORDER ANYTHING FROM FIVE STAR FIDO!

Karen Has Earned 4 Votes

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