I moved out of my apartment in September of last year. Called them in July to cancel and they told me to wait. I bought a home and it completely slipped my mind to call them and when I did the representative had the nerve to tell me I may not get my money back. Do not get renters insurance through this company. They are a rip off. They have no integrity! I will file a complaint with the BBB if I do not get my money back.