I ordered a Softcover Mini photo book, I did not receive one! What I received was folded paper, this was not the softcover described on the my-picture.co.uk web-site. Photobooks are described as being hand bound, mine was stapled. I paid for the item to arrive in 3 5 working days, it arrived late in 8 working days. Having dealt with their Customer services several times, they do not read the details given in your emails and wont refund, they just offer a small discount off your next order. I will never place an order with them again, disgusting.