Karen L.

I thought I was buying Acrobat from Adobe and somehow they sent me on to Digital River without me realizing it until I received a past due notice. First I thought it was a scam but Adobe confirmed them as a reseller. Digital River would only take a check. Since paying I have received 3 past due notices (never received the first invoice). The check was processed. The invoice includes Adobe's number for payment questions on Digital River letterhead. When you call the Adobe number, which is a call center in India, the operator disavows any knowledge of order and refers you back to a Digital River number, who gives you the runaround and sends you back to Adobe. I even have a customer order #, but apparently neither company can look up order information by that number, our name, or phone number. I've tried multiple times hoping to get more knowledgeable operators with no luck. The software is fine, but don't buy anything from them, ever.