Karen G.

We booked a hotel traveling 85 South around Spartanburg and by the time we got an answer, we were booked at a Baymont 20 miles backward and then on I26. Weary travelers at 11 pm after 11 hours driving do not want to turn around and go backwards through some of the worst construction, so we immediately said no. After being hung up on, put on hold and spending another hour with customer service, we were advised only $38 of $58 could be given in "hot dollars" as if we'd use this site again and they automatically keep$20! You took time off my life, money out of my pocket and ruined my holiday trip. It is my mission to let everyone know about your policies including highway robbery and tormenting the weary travelers!