Extremely disappointed in their poor customer service. I had received a replacement wristband as a gift. My watch face does not specify the size, so when guiding my friend in what to order, I went by measuring the wristband. I learned once I received it that I had measured incorrectly. Since I was gifted the wristband 30 days after they had ordered it, their customer service said I could not return it. The wristband is still in the box. It's never been worn. This was a gift that I now cannot use.