Made an order for a sakura indenti pen that was supposed to arrive some 2 months later, despite the long wait decided to go through with it because I wanted to give the company a chance. Received an email that the company had failed to stock my item and then was CHARGED a stock processing fee despite the item not even coming into stock - absolutely ridiculous, not only did I already have to wait so long already but was refused the full refund despite the product never coming? In essence, robbed of my money. Will never purchase again from this site ever.