Sent my Samsung Galaxy S9 off to them in excellent condition. Had always been in a hard case or it's original box. One careful lady owner. Promised £45 but then offered just £5 claiming screen burn and multiple scratches. Absolute rubbish. Needless to say have rejected their offer and requested the return of my handset. Will submit it to a more reputable company. Just hope it's returned in the same condition it was sent.