I ordered THREE hoverboards from these jerks for my kids for Xmas. My daughter's stopped holding a battery charge after only a couple of days. I have emailed them multiple times, called multiple times (only to be put on hold for over 10 minutes and then disconnected - EVERY TIME). To treat customers who spend over $400 for a product (times 3 in my case) is absolutely unacceptable. I will use sites like SiteJabber in the future before buying from any vendor that is new to me.