Cannot believe it! Was told via email a tutor was fully experienced in teaching A level maths - my daughter had to correct her a number of times for the incorrect answer! Disgusting - asked for my money back from first tutors but they refused.
Very disappointing.
Dear Kally,
We are sorry to learn of your disappointment. When a client is not satisfied with the service a tutor provides, we ask that they leave feedback on the tutors profile to call them to account. This feedback is helpful as it makes other tutees aware of the problem and allows us to investigate the matter. When a client feels let down by the tutor, we will always offer a suitable alternative tutor at no further cost. I'm afraid I do not have access to your email address via Site Jabber so am unable to look into this further for you. Please feel free to click the CONTACT US button at the bottom of the webpage and a customer service team member will be able to assist.
Kind Regards,
Sarah
First Tutors
Customer Service.
Kally Has Earned 4 Votes
Kally S.'s review of FirstTutors earned 4 Very Helpful votes
Dear Kally,
We are sorry to learn of your disappointment. When a client is not satisfied with the service a tutor provides, we ask that they leave feedback on the tutors profile to call them to account. This feedback is helpful as it makes other tutees aware of the problem and allows us to investigate the matter. When a client feels let down by the tutor, we will always offer a suitable alternative tutor at no further cost. I'm afraid I do not have access to your email address via Site Jabber so am unable to look into this further for you. Please feel free to click the CONTACT US button at the bottom of the webpage and a customer service team member will be able to assist.
Kind Regards,
Sarah
First Tutors
Customer Service.