I had used them for over a year without issues. Now I get a large order back smelling of heavy smoke. I let them know and they told me the only thing they would do is let me place a second order and they would then decide, at their discretion, whether they wanted to refund the second order. Smell is subjective and thus this is their scam. Charge you a second time, and then hide behind their fine print. I won't be using them again.