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Kaiulani S.

Level 1 Contributor

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2 Reviews by Kaiulani


Three complaints:
1.) "Pay after Delivery" is false advertising. It is actually "Pay after 14 days whether or not the product has shipped". They don't even monitor if it has shipped, they simply take the money from your account.
2.) If you open a dispute for, say, shipping and then close it because it ships, you cannot then open a dispute for the quality of the item. In my case, I was disputing Paypal's policy above, not the vendor, but Paypal told me that they had paid the vendor and, because I had opened a dispute, the vendor would not ship me the product so I HAD to close the dispute in order to receive the product. Once I received the product, it was defective but Paypal would not let me open another dispute. How much sense does THAT make?
3.) The message thread trying to resolve this is so ludicrous and laughable. I received robotic messages from Amira, Justine, Ajantha, Deepa, Norli, Siti Fatima, and Rossi... all equally from Mars in their inability to read an email, understand what is going on, give a darn about customer service, and deliver a relevant reply. It was like pulling a cord on a doll's neck, with nonsensical answers being randomly spewed. Apparently they also have no ability to escalate to a supervisor. I'm guessing this service center is not based in America and these robots have not been properly trained and have no clue what customer service is. I have to think there is a supervisor in America that would understand how wrong this whole deal went if they saw the message thread. I will never use Paypal again.


I received the product two months late and a month and a half AFTER Paypal took the money (even though I had requested "Pay after delivery"). The product is a complete piece of crap and won't zip because there are teeth missing from the zipper. My only choices are to send the product back to China at my expense (which is more than I paid for the product) and get store credit at a store i would never dream of using again. I paid $35 to learn to never buy anything from China again. I'm very disappointed in Paypal because I thought I would have some protection through them.

Tip for consumers:
OK, in good conscience, I have to update this review. After seeing the review I posted, they contacted me and refunded the money (less S&H) through Paypal and did not force me to return the defective product to China. So, they are trying, at least, which is something they didn't appear to do before. Still, I warn you that product quality is really bad, sizing is way off from American standards, and shipping takes months.Prices are good but you get what you pay for.

CustomerService R. – DressLily Rep

Dear Kaiulani,

Thank you for providing your extremely valuable feedback to us.

First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

Thank you very much for your collaboration.

Yours sincerely,
Dresslily.com Customer Service

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