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The website was super annoying to use, when I finally got my design done for the 5th time and added it to my cart to check out, it defaulted the sizing from a 4t to a 2t, without noticing (because I specifically chose 4T along with the other shirt I ordered), once i got the confirmation email i noticed it was a 2T and contacted them immediately about the issue because i was no longer able to make changes to the order manually. They did not get back with me until the Item shipped, then just offered a credit to my account (not even a refund to my card) and the refund to the account for credit to get the shirt in the correct size didnt even include shipping. So i now have $11.96 in credit i will never use nor a shirt that will fit my son, thanks for the glitchy website and horrible customer service. UPDATE: Jon got ahold of me, refunded my shipping, and sent me a new shirt of the correct size free of charge. It's just obnoxious how I couldn't get the help I needed from customer service. Updated to two stars.
Kaitlin K.'s review of Zazzle earned a Very Helpful vote
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Hello Kaitlin,
I am so sorry to hear about the issues you have experienced with your order! That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Jon