Kaelynn W.

I am a supervisor at a telecommunications company and if my reps spoke to and disconnected the call on customers the way I have been spoken to and hung up on, they would be terminated. I have been lied to. I have $475 being held on my debit card and was told that price wouldn't touch my account. Now I have $126 and I will have to wait until possibly Monday to get it back on my account. They NEVER have a supervisor willing to take a call. I get lied to about that as well. Refused to be able to stay on the line to take a survey. Hung up on while requesting a member of leadership. I have had nothing but issues with them for the last 4 years. I got a free upgrade, within 2 weeks of having the BRAND NEW phone everything stopped working. A year later same thing happened and I have to pay for the second replacement for the exact same issue. They are a terrible company with terrible customer service. They don't want to help the paying customer, just the young man who is making billions off of us.