- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
2 years ago I must have signed up for a one time use or trial. Today I realized I have been billed for 24 months, which is $598! In the last 2 years I have never used their services. A company who continues to charge you even though someone does not use their services means shady business! The reason it went undetected is because in my transactions the charge is labeled as shopping. I'm am utterly sad and disappointed I lost so much money just like that.
K G.'s review of Spokeo earned 6 Very Helpful votes
K hasn’t received any thanks yous.
K doesn’t have any fans yet.
K isn’t following anybody yet.
Empty.
Dear Valued Customer:
I am truly sorry to hear this. I received your complaint to the SiteJabber.com page for Spokeo on April 17,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “SiteJabber.com - Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care