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jwd d.

Contributor Level

Total Points
84

1 Review by jwd

  • QR Code-generator.com

4/5/18

Please avoid using qr-code-generator, especially on their free trial.

I used it for my client on their free trial, I simply entered the URL address and got a QR code image to use, so we printed it on 23,000 leaflets, then 14-days later I received warning emails that the code would no longer work unless we paid them money! The leaflets hadn't even been distributed to their audience to evaluate if they would use the scan option or not!

I contacted QR-Code-generator immediately stressed and confused, to say that the trial is 'free and no obligation' to be informed they automatically set it to a 'Dynamic' type QR code 'as it is the most popular' and Dynamic codes are not free after 14-days.

I had no idea about this and there were no pop-up warnings etc on their site.

I am a designer, I told QR-Code-generator my client was furious that they now had 23,000 leaflets with a scan code that no longer worked and they (and I felt) conned. I asked if they could make it a Static free code and was told 'no' we need to pay, frankly the emails came across as blackmail.

The QR-Code-generator website doesn't thoroughly clearly warn you about the different code types (or charges) and the automatic Dynamic setting means the codes are not for free or without obligation, making their website totally misleading.

Their customer care is also appalling.

Don't make the mistake I did avoid this company at all cost!

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Charleen S. – QR Code-generator.com Rep

Thanks for taking the time to send us your feedback. Unfortunately, once a QR Code (Dynamic or Static) has been created it is never possible to change or adjust it without creating a new Code. The Free QR Code Generator on www.qr-code-generator.com offers you to create a selection of Static QR Codes. If you click the “Dynamic” option, a pop-up suggests to sign up for a 14-days free trial to give QR Code Generator Pro (QRCG Pro) a try. This is due to additional premium features that are only available with Dynamic Codes (such as a landing pages and scan statistics). We are saddened these information seemed confusing to you. Our team is continuously working to improve our website and will take your feedback into account. Should you have any further questions our customer support is happy to help you via support@qr-code-generator.com.

jwd Has Earned 4 Votes

Jwd D.'s review of QR Code-generator.com earned 4 Very Helpful votes

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