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When you call asurion (*******248), hold times range from 30-45 minutes. Even if you ask for a manager in customer service, the guy I dealt with has no idea what customer service is. I had to ask him to call me back and when he never did 10 days later, I called again. The first warranty claim I had, my laptop came back missing screws in the back, or the screws were only screen half way in. This warranty company is the worst.
J W.'s review of Asurion earned 6 Very Helpful votes
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