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j v.

US

Contributor Level

Total Points
82

1 Review by j

  • Go Logo Now

6/16/22
Verified purchase

Absolutely avoid this company.
I asked them to create: mobile App (uploaded to apple store and google play), landing page, logo.
Of all the items they were supposed to work on and deliver to me, I only received the logo (which I designed and they traced so technically they can still argue that they did some work). Make sure any files they send to you are complete and usable.

Their design was poor. Design was inconsistent. Typos are frequent (also evidenced in their Truelink Communications website). They made excuses with every single poor performance/delivery.

As soon as you pay they will go quiet for weeks at a time.

Unaccountable company: They will lie at every level and try to spin it around and say it's your fault.
* were all involved.

No updated schedules regardless of multiple times requested. Multiple times I asked for improved communications. Multiple times I asked why my app was missing features initially requested. Finally they got tired of me asking and said oh, you approved it that way. That was from *. I thought they were honest in the beginning. Don't be tricked by any of them. FYI they record conversations too.

Lastly, if you still want to take a risk with this company (because it seems like a good deal) then, I highly recommend you adjust the refund verbiage on your contract to less than 180 days for completion (because Paypal or credit card companies cannot help you beyond that), add specifics for payment to ONLY coincide with milestone deliveries (not just screenshots) and get a contract lawyer to review the contract. If your project details are not written down then GoLogo will definitely pretend it was never discussed.

Reminder: I hired them to create the following: Logo, Website landing page, Fully functioning mobile App.
What I got: a logo that they did not design.

Acutal verbiage that Go Logo Now (aka Truelinks Communication) has written to Paypal:
We are attaching a documents which covers the project scope and covers the information outlined by the PayPal. Although we have provided what we had to while cutting the time short beyond limits for such project, but we do want PayPal to know and remember that the client and we are under a Contract of the services engaged according to which we, till date, have time till deliver (almost a months' time). According to that contract, we have not breached any of the terms found therein. Moreover, we have not violated any of PayPal's policies. Looking forward to a justified judgement.

In regard and annexed to the attached, we feel obliged to share that our deliveries have been prompt and that we have revised the deliverables countless times in good faith without reservations as to whether it exhausts more of our resources than what the scope of work covers. We have delivered Logo, Landing Page/Website, Wireframes, Alpha Release, and the Codes (which as attached are next to completion). The refund claim currently under scope springs from "non-delivery of item" yet the date of delivery has not yet arrived i. E., June 12,2022, which is sufficient time for us to deliver the mobile application with last of the remaining developments completed, hence it has been made before the lapse of time and with ill intention. We have attached the signed contract of this assignment which transparently covers our agreement, including our contentions mentioned herein and in the attached document. We look forward to just judgement on PayPal's part with due regard to Contract between the parties made at options voluntarily without any dispute as to terms till date. Any other concern/query is welcome. We can be reached at our registered email address.

*Personal information redacted by admin

Tip for consumers:
Do not use this company.

Products used:
They did not provide me with the work that was agreed upon in our contract.

Service
Value
Quality
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Go Logo Now G. – Go Logo Now Rep

Ms. Janny. Hope you are doing well. This is in response to your review is that you provided us with unclear requirements, were unresponsive, and changed the scope multiple times. Therefore, based on facts and figures we won the case with PayPal since you were asking for a refund even when we delivered you the work. Screenshots of Proof of delivery and PayPal case decision can be shared upon request.

j Has Earned 2 Votes

J V.'s review of Go Logo Now earned 2 Very Helpful votes

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