Justin S.

I use to REALLY enjoy shopping here, this past order has been by far the absolute worse experince I have EVER experienced while shopping. I order one coat a single item around the very beginning of the month, it was expected to arrive around the 28th which was fine. I bought the item because I was going out of town and had no coat and was leaving the 1st of the following month. Well the expected date arives and behold no package. I contacted customer support and this is when it took a turn for the worst. They argued over and over for almost 20 minutes until finally saying we needed a extra day for shipping it will be there the 30th. Two days pass and still no package so I contact them again. And the proceed to continue to tell me oh the date of arival was changed now to the 31st. At this point I was frustrated and anxious since I was going to a new city with out a coat because I was relying on them. And asked the customer care lady "it will ABSOLUTELY be here tomorrow right? No matter what you are tracking it and it will be here" and she told me yes. So the 31st comes usps has been to my house already and no package. I contact ASOS again and they tell me the same thing "wait till the end of the day it will be there by today" I explained usps has already been to my house and they proceeded to tell me to wait it will be there today and ended the chat on me before finishing the conversation. Here comes the big issue. Of course it didn't arrive it's now the 1st of next month I went out and bought something new in place of the jacket I planned to have. That morning I recived a email stating that my package JUST SHIPPED ALMOST 3 WEEKS LATER. I tried contacting customer support again. Not just about the package being gone, but now for the terrible customer support. He argued back and fourth for awhile he told me "it's now expected Nov. 06 wait until the end of the day, if it's not there by Nov. 09 then we can look into it" although he acknowledged that it's incredibly late. And offered me 4.99 back on the product and said look at our website for promo discounts in exchange for the bad customer support. I asked to speak to a supervisor or anyone able to help me since clearly this situation was above his capability but he refused and just like the last lady I spoke to closed the chat before meeting a resolution. Long story short WORST place to buy anything