Justin N.

Ordered a T-125 go-kart for a Christmas present on December 10th. Before making the purchase I asked the online customer service rep if I ordered it would it arrive before Christmas and was told "yes, if I ordered that day or the next day at the latest." The website states that shipments typically go out within 24-48 hours and shipping time is typically 5-7 business days. I received a prompt confirmation email with the order information and within the email information on requesting tracking info. I waited a week before emailing the sales department for tracking information, NO response. Waited a few more days and again emailed for tracking info. Again, NO response. We've called multiple times over the last few days with no answer and left voicemail. So it's now Christmas Eve and it looks like my son will not be getting his Christmas present. Hopefully we get the go-kart at all. At this point I'm skeptical. Worthless customer service! Can't speak on the product since I haven't received it yet, but crossing my fingers it's not a complete POS.