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We had requested a king room and did not get it after they said they could. The room was mostly clean. The bathroom had some undesirable looking spots and the shower head was broken. Parking is $32 a night which is ridiculous. And Trudi-Ann at the front desk is rude.
The hotel has very nice amenities and is in a great location and the beds are comfy. Overall just an ok stay.
AMOMA have since contacted me regarding the issues during my stay and the level of customer service is exceptional!
* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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I booked a hotel with amoma 21 days earlier the date of arrival. Some automatic system booked on...
Hi Justin,
Thank you for your feedback in regards to our customer service since our main goal is the satisfaction of our customers!
We are an all round hotel booking platform that works independently from the individual accommodations. Nevertheless we strive to offer you great quality hotels, so feel free to send your feedback to qualityservice@amoma.com. Please be advised that we also offer verified guest reviews on each hotel page, so you can find our more about your future hotel here.
We remain at your service,
Your Customer Support Team