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JUSTIN L.

Contributor Level

Total Points
81

1 Review by JUSTIN

  • CARiD

4/11/19

I have been doing business with this company for about 2 years. If you look the picture I took of my account you can see there are some pending orders those were some of the ones that had shipping and stock problems. I've had about 10 orders or so through them total.

Nearly everything I have ordered from this place has had some kind of problem with it. Most of all shipping issues and sometimes they said an item was in stock online when it wasn't.

Additionaly they are an authorized dealer of Lumen products. These products typical look good on the outside but are very cheap and poor quality mechanically/electrically. They used to have good warranties on them at least but now it's 30 days so I'm told.

Their customer service is very easy to get ahold of and for the most part courteous. They are do try to remedy the problem and are quick to offer gift certificates for when they can't.

With that in mind, and the consistency of the failure to get what I ordered to me and the actual failure of the products themselves on top of a warranty that's just not good enough for high dollar parts I CANNOT recommend giving this company your business.

If you feel the need to try it yourself. Then make sure you get at least a 1 year warranty on whatever you buy especially if it's Lumen brand and be prepared for any hold ups that may occur with your shipping.

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Carid C. – CARiD Rep

Dear Justin,

We feel truly sorry that your recent experience with us inclined you to post negative review.
Please allow me an opportunity to make a cooperation with us easier.

I will try to get an exception confirmed for you if the defective item you have is out of warranty period.

Please contact me at alison.rh@carid.com with your order number and will get back to you shortly.

Thank you in advance for your reply.

Sincerely,
Consumer Relations Team at CARID.com

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