The website states "You may return your purchase without any penalty". I was charged a restocking fee for my return. They offered to waive the fee. I do not see it a reward for them to waive a fee that should not be there to begin with. A fee = a penalty. The wrong item was shipped to me and they would not cover the return shipping. Therefore, I was stuck with the item since it would have costed me $80 to ship (as much as it costed to begin with!) Misleading business ethics.