Juli H.

We bought a new couch recently and wanted to get good, quality couch covers to protect it. I wanted to support an "American" made company, instead of one of the big box stores. I guess this was mistake #1. I placed my order on November 25th. I purchased 3 items which totalled nearly $200. My order was shipped on December 2nd. Now I understand with the current state of the world that shipping can be delayed. This was not the issue. However, then the package had no tracking changes for over a week.
ONE item arrived at my house on December 10th and suddenly the online tracking says "package was delivered". I waited a couple days to see if the others would arrive. I contacted CouchSavers. The only way to contact them is via an online chat or email. There is no actual phone number for this company. Online chat guy said he would "open my case". Didn't hear anything for 5 days. Contacted online help again, they said my case is in the queue. I must wait to hear. They cannot help me anymore at this time. On December 21st I emailed them. Upon hearing back from them, they said yep, looks like everything was delivered. WHEN IN FACT IT WAS NOT! I emailed back, showed pictures of the small box with the 1 item that I had received. I requested a refund and offered to send the one item back if they'd like. Got an email back saying they do not provide coverage for lost or stolen packages through the free shipping option. Mind you, this is the only way to get these items - is through they're free shipping option. I personally think this company is a SCAM. DO NOT BUY! They do not actually ship you the products. They just take your money. Oh but don't worry -- if I'm interested in a replacement for my items I can buy them again with a 15% off code! Haha!