Ordered plug in refill on 22 November on 27 received msg from UPL to say it would be delivered the next day. It was not, or the one after that! I rang today and they could only refund me as my order was lost (no email to inform me of this). My refund will take a week. The lady I spoke to was very nonchalant and didn't care, please stay away from this awful company
Tip for consumers: More reviews about this company online. A lot of the reviews are from people who bought in shops