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ORD*******
Purchased Sony Xperia 1 IV XQ-CT72 5G 12GB/512GB Dual Sim - Purple 11th Jan. Chased delivery 17th. Arrived late Jan. Stopped working wouldn't turn on.
Reported problem 2nd May. Advised I go to a Mobile Repair Shop as their was a long wait.
Shop advised they couldn't fix the phone. Reported this to them. Advised I needed to return the phone.
They then asked for £70 as part of payment for the repair. After being advised they could fix the phone and no data would be lost. I was told the Motherboard had failed.
I was offered a lower spec refurbished phone.
I requested a full refund.
They advised they could return the phone and refund the £70 for the repair.
Again I requested the full refund and advised them that under the consumer protection act I'm entitled to a full refund. The phone was less than 4 months old.
I wrote a review on trip advisor. They replied advising that I would be contacted.
Still waiting!
This isn't a small amount of money. £791.99 plus £35.99 total £827.98 plus £70 for repair £897.98!
ORD*******.
Tip for consumers:
If TECHINTHEBASKET reads this please contact me and send me a full refund.
Sony if you are reading this please check who you allow to sell and represent your company I purchased
Sony Xperia 1 IV XQ-CT72 5G 12GB/512GB Dual Sim - Purple. Because I trusted your products. It just stopped working!!
Products used:
Waiting for full refund to enable me to purchase a phone
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